Warranty & Replacement

Last updated: October 3, 2026

Warranty Duration

Every Skoopsi product comes with a 2-year limited warranty starting from the date of delivery. The warranty applies to the original purchaser who bought directly from skoopsi.com.

What’s Covered

  • Defects in materials and workmanship under normal residential use
  • Burners, valves, ignitors and regulators on fire pits, patio heaters, grills and pizza ovens
  • Frames, louvers, posts and hardware on pergolas, gazebos and umbrellas
  • Compressors and electrical parts on outdoor fridges
  • Pumps, heaters and control units on inflatable hot tubs
  • Motors, batteries and electronics on robotic pool cleaners, pool speakers and pool lights
  • Missing parts or parts that were faulty when delivered

What’s Not Covered

  • Normal wear and tear, including surface scratches, fading and weathering over time
  • Damage caused by misuse, accidents, improper assembly or failure to follow the manual
  • Damage from storms, high winds, flooding, fire or other acts of nature
  • Consumable items such as lava rocks, filter cartridges and pizza stones (cracks from thermal shock)
  • Rust or corrosion caused by lack of care, salt water or harsh chemicals
  • Products used for commercial or rental purposes
  • Products changed or repaired by anyone other than Skoopsi or our approved service provider
  • Propane tanks, fuel, water, chemicals and other items not supplied by Skoopsi

How to Make a Warranty Claim

  1. Contact us by email at help@skoopsi.com, phone or live chat with your order number.
  2. Describe the problem and send photos or a short video.
  3. We may help you with quick troubleshooting.
  4. If the claim is approved, we will send a free replacement part, replace the product or offer another fair solution. Replacement parts and products are shipped free.

Replacement Parts

Most issues can be fixed with a replacement part, which we ship free during the warranty period. After the warranty ends, we can still help you find parts at a fair price.

Damaged on Arrival

If your product arrives damaged, please report it within 48 hours of delivery. This is handled under our Refund & Return Policy, not the warranty, and we will make it right at no cost to you.

Returns Within 30 Days

Within 30 days of delivery, you can also return any product for a refund, issued within 30 days after we receive it, with no restocking fee.

Related pages: Shipping Policy | Freight Shipping Policy | Refund & Return Policy | Warranty & Replacement | FAQs | Contact Us

Contact Skoopsi

Store Name: Skoopsi
Website: https://skoopsi.com
Address: 821 W Main St, El Cajon, CA 92020, United States
Phone: +1 (715) 284-8258
Email: help@skoopsi.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). Closed on weekends and US public holidays.
Live Chat: Available 24/7 – click the chat icon at the bottom of any page to reach us any time, day or night.