Frequently Asked Questions

Ordering

How do I place an order?

Browse our products, choose the item you want and click “Add to cart”. When you are ready, go to your cart, click “Checkout”, enter your shipping and payment details and place your order. You will receive an order confirmation email right away. We accept Visa, Mastercard, American Express, Google Pay, PayPal and Afterpay.

Can I cancel my order?

Yes. You can cancel your order free of charge at any time before it ships. Contact us by live chat, phone or email with your order number and we will cancel it and issue a full refund. Once an order has shipped, it can no longer be cancelled, but you can return it under our 30-day Refund & Return Policy.

Can I change my shipping address?

Yes, as long as your order has not shipped yet. Contact us as soon as possible with your order number and the correct address. After an order ships, we may not be able to change the address.

Shipping

Do you ship nationwide?

Yes. We ship free to residential and business addresses in the contiguous United States (the lower 48 states). We currently do not ship to Alaska, Hawaii, US territories, APO/FPO addresses or outside the United States.

How long does delivery take?

Orders are processed in 1–2 business days and delivered in 3–5 business days, for a total delivery time of 4–7 business days. Orders placed before 12:00 PM Pacific Time on a business day start processing the same day.

How are large items delivered?

Large and heavy items, such as pergolas, gazebos, grills, fire pit tables and hot tubs, ship by freight carrier with free curbside delivery. See our Freight Shipping Policy for details.

Will the carrier call before delivery?

For freight deliveries, yes – the carrier will call or text you to schedule a delivery appointment. Smaller parcel shipments are delivered by regular carriers without a call, and you can follow them with your tracking number.

How do I track my order?

When your order ships, we email you a tracking number and link. You can also contact us anytime by live chat with your order number for a status update.

Products

Does my product arrive assembled?

Most products need some simple assembly. Fire pit tables, pizza ovens, outdoor fridges and pool products arrive mostly or fully assembled. Grills, patio heaters, umbrellas, gazebos and pergolas need more assembly. Instructions and hardware are included. See our Assembly & Installation Policy.

Does it include a battery?

Robotic pool cleaners, floating pool speakers and floating pool lights have a built-in rechargeable battery. Fire pits, patio heaters, gas grills and pizza ovens run on propane, and the propane tank is not included. Outdoor fridges plug into a standard household outlet.

Does it include a charger?

Yes, where needed. Robotic pool cleaners include a charger, and pool speakers and the rechargeable pool light include a USB charging cable. The solar pool light charges from sunlight. Propane products include a regulator and hose.

What is included?

Every product page has a “What’s Included” list showing exactly what comes in the box. If you’re unsure, ask us on live chat before you order.

Is a warranty included?

Yes. Every Skoopsi product comes with a 2-year warranty from the delivery date. See Warranty & Replacement.

Returns

What is your return policy?

You can return any item within 30 days of delivery. We issue your refund within 30 days after we receive the return, and there is no restocking fee. Read the full Refund & Return Policy.

What if my item arrives damaged?

Please report it within 48 hours of delivery with photos of the item and packaging. We will send a free replacement, replacement parts or a full refund – at no cost to you.

Who pays return shipping?

For standard returns, the customer pays the return shipping cost. If your item arrived damaged, defective or was the wrong item, Skoopsi pays the return shipping.

Contact Skoopsi

Store Name: Skoopsi
Website: https://skoopsi.com
Address: 821 W Main St, El Cajon, CA 92020, United States
Phone: +1 (715) 284-8258
Email: help@skoopsi.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). Closed on weekends and US public holidays.
Live Chat: Available 24/7 – click the chat icon at the bottom of any page to reach us any time, day or night.