Shipping Policy
Shipping Policy
Last updated: October 3, 2026
Free Shipping on Every Order
Shipping is free on every Skoopsi order – no minimum order amount and no extra charges at checkout.
Delivery Time
| Order processing | 1–2 business days |
|---|---|
| Transit time | 3–5 business days |
| Total delivery time | 4–7 business days |
Business days are Monday to Friday, excluding US public holidays.
Order Cut-Off Time
Orders placed before 12:00 PM Pacific Time, Monday to Friday, start processing the same business day. Orders placed after the cut-off time, on weekends or on holidays start processing the next business day.
Where We Ship
We ship to residential and business addresses in the contiguous United States (the lower 48 states). We currently do not ship to Alaska, Hawaii, US territories, APO/FPO addresses or international addresses.
Shipping Methods
- Parcel shipping: smaller items such as pool speakers, pool lights, pizza ovens and patio heaters ship with major parcel carriers.
- Freight shipping: large items such as pergolas, gazebos, grills, fire pit tables and hot tubs ship by freight with free curbside delivery. See our Freight Shipping Policy.
Order Tracking
When your order ships, you will receive an email with your tracking number and link.
Order Cancellation and Address Changes
You can cancel your order or change your shipping address free of charge any time before it ships. Contact us with your order number as soon as possible.
Damaged Shipments
Please inspect your order on arrival and report any damage within 48 hours of delivery with photos. We will send a free replacement, replacement parts or a full refund. See our Refund & Return Policy.
Policy at a Glance
| Shipping cost | Free on every order |
|---|---|
| Order processing time | 1–2 business days |
| Transit time | 3–5 business days |
| Total delivery time | 4–7 business days (1–2 days processing + 3–5 days transit) |
| Order cut-off time | 12:00 PM Pacific Time, Monday to Friday |
| Order cancellation | Free cancellation any time before your order ships |
| Return window | 30 days from the delivery date |
| Refund timeline | Refund issued within 30 days after we receive your return |
| Restocking fee | None – $0 restocking fee |
| Return shipping cost | Paid by the customer (Skoopsi pays if the item arrived damaged, defective or wrong) |
| Damaged shipment | Report within 48 hours of delivery with photos |
| Warranty | 2 years from the delivery date |
Related pages: Shipping Policy | Freight Shipping Policy | Refund & Return Policy | Warranty & Replacement | FAQs | Contact Us
Contact Skoopsi
Store Name: Skoopsi
Website: https://skoopsi.com
Address: 821 W Main St, El Cajon, CA 92020, United States
Phone: +1 (715) 284-8258
Email: help@skoopsi.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). Closed on weekends and US public holidays.
Live Chat: Available 24/7 – click the chat icon at the bottom of any page to reach us any time, day or night.