Refund & Return Policy
Refund & Return Policy
Last updated: October 3, 2026
We want you to love your Skoopsi purchase. If you are not happy with it, you can return it within 30 days.
Policy at a Glance
| Shipping cost | Free on every order |
|---|---|
| Order processing time | 1–2 business days |
| Transit time | 3–5 business days |
| Total delivery time | 4–7 business days (1–2 days processing + 3–5 days transit) |
| Order cut-off time | 12:00 PM Pacific Time, Monday to Friday |
| Order cancellation | Free cancellation any time before your order ships |
| Return window | 30 days from the delivery date |
| Refund timeline | Refund issued within 30 days after we receive your return |
| Restocking fee | None – $0 restocking fee |
| Return shipping cost | Paid by the customer (Skoopsi pays if the item arrived damaged, defective or wrong) |
| Damaged shipment | Report within 48 hours of delivery with photos |
| Warranty | 2 years from the delivery date |
Return Window
You may return any item within 30 days from the delivery date.
Return Conditions
- Item must be unused and in the same condition you received it.
- Item should be returned with all parts, accessories and manuals, in its original packaging where possible.
- Gas products (fire pits, patio heaters, grills and pizza ovens) must not have been connected to fuel or used.
- Hot tubs must not have been filled with water.
How to Start a Return
- Contact us within 30 days of delivery by live chat, phone or email at help@skoopsi.com with your order number.
- We will send you a Return Authorization (RA) number and return instructions.
- Pack the item securely and ship it to the address we provide. Returns sent without an RA number may be delayed.
Return Shipping Costs
The customer is responsible for the return shipping cost on standard returns. If your item arrived damaged, defective or was the wrong item, Skoopsi pays the return shipping.
Restocking Fees
There is no restocking fee on any return.
Refunds
Once your return arrives and is inspected, we issue your refund within 30 days to your original payment method (card, Google Pay, PayPal or Afterpay). We will email you when the refund is issued. Your bank may take a few extra business days to show it on your statement.
Damaged Shipment Procedure
- Inspect your order when it arrives. For freight deliveries, note any visible damage on the delivery receipt before signing.
- Report the damage within 48 hours of delivery by email or live chat.
- Send clear photos of the damaged item, the packaging and the shipping label.
- We will send a free replacement, replacement parts or a full refund – your choice. You pay nothing, including return shipping.
Defective Product Procedure
- Contact us with your order number and a description of the problem.
- Send photos or a short video showing the defect.
- Our team may walk you through quick troubleshooting.
- If the product is defective, we will send a replacement part, replace the product or issue a refund. Within 30 days of delivery you may choose a full refund; after 30 days, defects are handled under our 2-year Warranty & Replacement policy.
Order Cancellation Policy
You can cancel your order free of charge any time before it ships – just contact us with your order number and we will issue a full refund. Once an order has shipped, it cannot be cancelled, but you can return it within 30 days under this policy.
Related pages: Shipping Policy | Freight Shipping Policy | Refund & Return Policy | Warranty & Replacement | FAQs | Contact Us
Contact Skoopsi
Store Name: Skoopsi
Website: https://skoopsi.com
Address: 821 W Main St, El Cajon, CA 92020, United States
Phone: +1 (715) 284-8258
Email: help@skoopsi.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). Closed on weekends and US public holidays.
Live Chat: Available 24/7 – click the chat icon at the bottom of any page to reach us any time, day or night.